Member Agency Portal

Though this page is designed as a self-serve page for Member Agencies, please don’t hesitate to contact ToolBank staff for assistance. If you need help navigating our tool ordering system or figuring out what tools you need to complete a project, or if you’d just prefer to pay fees or schedule an appointment over the phone, we’re here for you. Give us a call at (804) 219-0606 or email our Executive Director, Toby Vernon, at

  • Order Tools

    Click here to Order Tools. Tool pickups and returns are by appointment only. Appointments are available Monday through Friday from 9:00 am to 12:00 pm and from 1:00 pm to 3:30 pm. We ask that you try to place your order at least 48 hours in advance of your desired pickup time. Please note that your appointment is not scheduled until a staff person confirms. Click here for step by step instructions on how to place a tool order.

  • Pay Fees

    Fees are due upon return of borrowed items and may be paid by credit card or check (made payable to Richmond Community ToolBank). We do not accept cash. If you have a balance due on your account, you will not be able to borrow tools again until the balance is paid. When paying fees online, please include your agency’s name in the ‘Agency Name/Special Instructions’ box.

  • Schedule Tool Return

    Click here to schedule your return appointment if you didn’t arrange for your tool return during your pickup. Appointments are available Monday through Friday from 9:00 am to 12:00 pm and from 1:00 pm to 3:30 pm. Just like pickup appointments, your return appointment isn’t scheduled until a staff person confirms and we ask that you try to give us at least 48 hours notice.

  • Parts List

    [UNDER CONSTRUCTION] Many of our tools have parts and attachments that must be returned. Click here to view our list of tools and associated parts, attachments, or other items that must be returned. If you borrowed any such items, a parts list with replacement fees per part was provided to you at check out.

  • Equipment Manuals

    [UNDER CONSTRUCTION] Click here to access power tool and equipment manuals. Many power tools can be tricky to operate, especially the first time, and knowing how to operate your equipment will help your project go more smoothly while helping you avoid potential replacement fees for misuse or abuse.

  • Best Practices

    [UNDER CONSTRUCTION] Click here to read our suggested best practices. With the exception of tool handling fees, all of our fees are avoidable and we’ve learned through experience ways to avoid fees – and reduce stress in the process! Feel free to implement some of our suggestions. We hope they’re helpful!