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ToolBank Member Policies
Placing Tool Requests
To provide the best chance of receiving your needed tools, please submit your borrowing request as early as possible. Inventory is available on a first-come, first-served basis.
Please note: Submitting a request does not guarantee tool availability or reserve your pickup time. Orders are confirmed only after pickup and return appointments have been booked via our scheduling link. Once appointments have been arranged, ToolBank staff will verify equipment availability and confirm your order.
Tool Lending Fees
Please return all tools clean and ready for the next borrower. A $35 cleaning fee per tool may be charged for tools returned with excessive dirt, dried paint, caulk, mud, concrete, or other materials requiring significant staff cleaning.
Tools returned damaged—beyond normal wear-and-tear—that would prevent use (for example: hardened concrete) may be charged at full replacement cost. Lost, stolen, abused, or tools beyond repair will be charged at their full retail replacement value, plus $35 per hour of processing time.
Rush Order Requests
Whenever possible, Richmond ToolBank is happy to accommodate last-minute requests. Because rush requests require staff to adjust existing schedules and prepare orders on short notice, additional fees apply. Requests are accommodated only as staffing and inventory allow and are available for warehouse pickup only.
Fees are based on the amount of notice given at the time the order request is received.
- $25 Less than 3 business days
- $50 Less than 2 business days
- $50 Less than 2 business days
Business days are Monday through Friday; National Holidays are excluded from business hours. Please contact borrowtools@richmondtoolbank.org before submitting a rush request.
Cancellations & No-Show Policy
Warehouse Pickups
Reservations canceled or rescheduled with less than 1 business day (24 hours) notice will be charged a cancellation fee of up to 50% of the tool handling fee.
Delivery Orders
Because delivery routes and staffing must be scheduled in advance, delivery orders require 3 business days' notice before the delivery date to cancel or reschedule. Tool handling fees may be credited toward a future order. Requests received after these notice periods will be subject to the full bill.
Missed Appointments/No-show
Orders that are not picked up or returned as scheduled, and have not been canceled or rescheduled, may be charged the full tool handling fee.
Late Returns
Tools returned after their scheduled due date accrue late fees equal to 12% of the retail value of the borrowed tools per week until the tools are returned, replaced, or paid for.
If your project timeline changes, please contact
borrowtools@richmondtoolbank.org as soon as possible. Extensions may be available depending on inventory needs.
Weather-Related Cancellations & Rescheduling
We understand that weather can impact volunteer projects and outdoor work.
Pickup Orders: Orders canceled or rescheduled with at least 24 hours' notice may be rescheduled at no additional charge, or receive a credit toward future tool handling fees.
Delivery Orders:
Because delivery routes and staffing must be scheduled in advance, delivery orders require 3 business days' notice before the delivery date to cancel or reschedule. Tool handling fees may be credited toward a future order. Requests received after these notice periods will be subject to the full bill.
SmartBox Delivery Information & Fees*
SmartBox delivery is available for larger tool orders and multi-day projects where tools need to remain secured on-site. SmartBox Delivery Fee is
$125
per
SmartBox.
Guidelines
- Requests require at least two weeks' advance notice.
- Maximum of 8 wheelbarrows per SmartBox.
- Small-engine equipment is not eligible for SmartBox delivery and must be picked up from the warehouse.
Delivery Schedule
SmartBox deliveries and pickups are available Tuesday through Friday only. Because deliveries are not scheduled on Saturday, Sunday, or Monday, projects should be planned accordingly. Monday deliveries and pickups are not available. For example: Friday deliveries remain on-site until the following Tuesday.
SouthSide Satellite Pickup & Delivery
SouthSide Satellite offers additional pickup and delivery options for eligible projects. Log in to your TOM account and create a new order as you normally would. Under Project Information, select delivery as the order type, and SouthSide delivery as the delivery location. Delivery Address can be left blank.
SouthSide deliveries and pickup occur on Tuesdays, and thus require one week's advance scheduling. Weekend and Monday delivery or pickup service is not available.
Delivery of our Scissor Lift
Scissor lift delivery is required for all scissor lift rentals. Delivery charges are assessed for each trip (delivery and return). Mileage is calculated from 1407 Cummings Drive, Richmond, VA.
- Within 10 miles of Richmond Community ToolBank: $100
- More than 10 miles: $100 + $3.50 for each mile beyond 10
Southside Hub Location
Our Southside Hubs will be located at Broad Rock Sports Complex in the back parking lot.